Computer Application Training
Assessing Technology Needs for Better Performance
One of the biggest challenges facing today's public agencies is minimizing the time it takes for workers to learn to effectively use new computer systems. PDP works with designers and agency staff during development of a new system to create the most powerful training plans and materials possible—preparing staff to use the new system immediately.
Our training developers assess workers' computer knowledge and skills and develop the most appropriate training to accommodate their specific work roles. Typical training is provided as:
- Train-the-trainer sessions—creates an "expert user" in the workplace by preparing agency representatives with system information and training practice.
- Facilitated, instructor-led training—regional and onsite classroom training, led by experienced systems trainers using portable lab equipment which mimics the typical network configuration at local sites.
- Distance learning courses—delivered in a "virtual classroom" where trainees participate without leaving their offices. Courses are available as web-based and computer-based training that incorporates computer system simulations.
- One-on-one training—for users with special needs.